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Tectonic refers to the art and science of structure and was chosen to emphasize the company’s interest in construction– how things are made, and how.
Digital Customer Engagement, Knowledge Management, Live Chat. Social. Social. Monitor social media streams, identify relevant posts, analyze sentiment, and respond efficiently. Proactively publish multimedia content on multiple channels. MORESuper Chat. Super Chat. Engage customers with dynamic offers and real- time web assistance using video, text chat, click to call, and cobrowse. Conference in experts, transfer sessions, and whisper to enhance collaboration. MOREKnowledge. Knowledge.
Serve knowledge everywhere! Simple yet powerful tool, based on patented reasoning technology. Tap diverse sources (social, community, partner, and enterprise). MOREVirtual Assistant. Virtual Assistant. Start conversations with customers through a lifelike agent, who uses natural language. Seamlessly escalate to a real chat agent with context.
MOREMail. Mail. Receive, parse, route, and efficiently respond to high volume of customer emails, web forms, SMS, white letters, and faxes using an integrated solution. MOREAnalytics. Analytics. Set service levels and monitor customer satisfaction, incremental sales effectiveness, knowledge relevance, social trends, and agent performance with slice- and- dice analysis.
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